ANY QUESTIONS? READ OUR WONDERFUL FAQS.
WHAT IS YOUR IN STORE RETURN POLICY?.
a. Broadway appreciates and values our customers business.
b. To find our Online Return Policy, please refer to returns and However, we do not issue full refunds. We offer up to 14 days after purchase has been made for a store credit or exchange of equal value. In order for this transaction to take place we require the original receipt and attached tags of the purchased items.
WHEN DOES MY STORE CREDIT EXPIRE?
When issued a store credit, your store credit does not expire. You can use your store credit at any of the Broadway locations. At this time store credits are not redeemable online.
ARE YOUR PRODUCTS AUTHENTIC?
We stand behind all of our products. With that being said all of our merchandise in store and online are authentic.
There are many ways to verify that the items you purchased at Broadway are authentic, please see below:
i. You can go onto the brands website and we will be listed as an authorized dealer.
ii. Check the inside of the purchased item there will be a verification or certification code that you can use to verify your purchase on that specific companies website
If you are still unsure, please do not hesitate to call and speak to someone at our locations. They will be happy to clear up any uncertainty that you may still be having.
DOES BROADWAY PRICE MATCH?
Broadway keeps a competitive price point with other retailers. Price matches will only occur if the identical product, size and colour are available through the competitor.
HOW OFTEN DO YOU GET NEW ARRIVALS?
We generally get new arrivals at the beginning of every season. They are delivered to our store in three to four deliveries throughout the season.
DO YOU DO SPECIAL ORDERS?
Yes, we can place a special order for you providing we are currently carrying the brand but we may not have a special model.
WHERE ARE YOUR PRODUCTS SHIPPED FROM?
Our products are from various parts of the world mainly shipping from U.S.A and Canada.
DO YOU GET YOUR PRODUCTS DIRECTLY FROM THE MANUFACTURE OR A THIRD PARTY?
Broadway gets all of their products directly from the manufacture to ensure authenticity. We never deal with third parties.
AM I ABLE TO PICK UP ONLINE ORDERS IN STORE?
Upon checkout you can indicate that you will pick up your order in store.